Refund and Returns Policy
These products and items are eligible for return as long as they are in new, unopened condition:
- Most replacement parts
- L-Clip 200
- Roll-Up Standard
- Roll-Up (Lite)
- Film Feeder
All products and accessories not specifically listed above are NOT eligible for return. The customer is responsible for shipping. If you have any questions about your item’s eligibility for return, please email sales@edgetec.us.
Restocking Fees
There is a minimum restock charge of $600 per return. Replacement parts start at the 10% restocking fee and are not required to meet the $600 minimum.
| Restocking Fee | |
|---|---|
| 10% restocking fee | Return requested between 1 to 45 days from invoice date |
| 50% restocking fee | Return requested between 46 to 75 days from invoice date |
| 75% restocking fee | Return requested between 76 to 90 days from invoice date |
| 100% restocking fee | Return requested after 90 days from invoice date |
Returns need to be completed within 10 business days after RMA is issued. EdgeTec Automation reserves the right to limit quantities on products eligible for return.
Please email us if you have questions about your purchase or a return at sales@edgetec.us.